I entrusted Mathew Russell to sell my home for me in Mt Maunganui recently. This was my first time selling a property, and I was a difficult client, asking lots of questions, refusing to allow the usual marketing tools to be used, refusing to allow auction or open homes, and being very clear about what I wanted/didn’t want in photo’s. Despite this type of challenge, Matt sold my house in 2 days!
prior to meeting with Matt I had received 2 ridiculous pricing evaluations from other real estate agents with other firms (wildly high – wildly low), and a recent experience as a potential buyer with another completely unethical agent, so I had a very low opinion of real estate agents overall. Matt completely restored my faith that there are still great people in his industry. He pitched the price just right, he was never pushy and gracefully gave me time to come to decisions. In terms of his character, I found Matt to be genuine, professional, honest, reliable, a man of high integrity, friendly, and not pushy at all. Matt went way beyond the extra mile for me throughout and even after the sale – he still co-ordinated remedial items on my behalf! His high level of commitment, his generosity with his time and comprehensive knowledge of the property market will ensure you get the best real estate experience in the market. Matt should be held up as an exemplar for what others in his industry should aspire to.
Thanks so much Matt!
S. and C. Hunt
It is with much pleasure we give this testimonial for Matthew Russell.
We met Matt when we sold our last house in Tauranga in 2017. He was a consummate professional in everything he did, keeping in contact and updating us at every stage of the selling process. Our house’s were ‘plaster’ house, famed for being part of the ‘leaky building’ syndrome, which made it even more difficult for us to sell. Even though they were not leaky buildings, the public perception is that they all leak.
But in this most recent sell and our last one Matt left no stone unturned in achieving a sell for us. On several occasions the potential buyers put many obstacles in the way and Matt overcame each and every one to get us over the line.
When we decided to sell this recent house we thought we would try another agency renowned for cheaper commissions, that was a mistake on our part, the house did not sell and we had to rent it out again until we were in a position to afford to sell it.
So when we put it back on the market it was a no brainer to ask Matt to sell it for us.
Matt was able to deal with a very irate tenant and overcome many obstacles to even get this house to market. His patience and empathy in this situation was above and beyond what would have been expected of him. We also lived and hour and half drive away, which meant small things that a seller would have to do themselves ,
Matt offered to do these for us, which we very much appreciated and saved us a great deal of money. We had 3 offers on the house (we had not had 1 from the previous agency) each one more than the other and we achieved a much larger sell price than we would have envisaged, so we are absolutely rapt.
We cannot praise Matt highly enough, he is tenacious and has a positive ‘never give up’ attitude, he will sell your property even with major perceived obstacles.
We would like to take this opportunity to thank Matt, we are definitely very happy customers.
I met Matt back last year at one of his open houses, and we spoke briefly about selling, but weren’t quite in the position to do so. When the time came around, Matt was ready and willing to get the property launched and marketed. I am very happy with his communication and updates with what was happening with the property and what we should do moving forward. The sale of this property was very important to me, and Matt made sure I was happy every step of the way – doing whatever he could to make sure I was at ease and stress free. Thank you so much Matt.
We were ready to sell a property in Otumoetai that we had fully renovated and had every intention of selling privately. Matt asked us to meet with him first before we started marketing ourselves, and we were so impressed with his knowledge of the area, his enthusiasm and fresh and unique marketing ideas that we ended up listing our property with him to sell.
Matt exceeded our expectations by running extra open homes, having awesome flyers and brochures made up, a fun and informative video made to link to the real estate listing and keeping us up to date with feedback and suggestions. The price he ended up getting us for the property was several thousand dollars above what we had dared to hope for! I have absolutely no hesitation in recommending Matt as a real estate agent to list with, he made the whole process easy and even fun!